In addition, you can predefine templates that you can use, allowing you to deliver consistent and personalized messages straight to your customer. With our low-code integration, you can easily sync with your business’s CRM or other business applications.īy linking to your booking system, for example, you could automate personalized updates to your customers on their event or travel itinerary, including pictures, videos and audio of their destination, or important travel or ticket documentation for them to download. Connect staff and customers to tailored surveys so you can continue iterating your services.Īt Soprano, we’ve made the WhatsApp API for Business as easy to use as possible.Help staff keep track of work rosters and shift availability.Keep your customers updated on shipping notices or travel itineraries.Create a channel for a personalized Q&A session.Send appointment reminders or payment reminders straight to their device.Notify your customer of new product releases, competitions, events, or product recalls.By integrating with your existing systems, you can seamlessly communicate with customers on a channel they know and use regularly. The benefits of WhatsApp API are enormous. What can a WhatsApp Business API do for your business? Travelers can connect to free WIFI hot-spots and send messages to friends back home and can even see when their message has been read in the other time zone.įor many of your customers, WhatsApp Business is their favourite channel to communicate with brands. For customers with friends and family overseas, WhatsApp acts as an easy channel to share images, audio and documents across the globe. Operating over Wi-Fi or cellular data, WhatsApp offers a cost-effective option for social messaging and chats, as well as being flexible and easy to use.
WhatsApp’s global popularity makes it an ideal channel for reaching customersĪs WhatsApp has grown in global popularity, it has gained traction with businesses that want to give their customers a truly integrated and responsive experience on the channels they prefer.įor many users, WhatsApp Business is seen as a more secure messaging application, well suited to overseas communication.
You can also seamlessly integrate WhatsApp with your IT, CRM and other applications. With the Soprano WhatsApp Business API features, you can now send automated updates and responses to your customers over WhatsApp in real-time, to provide a newly responsive level of service on one of their favourite channels and strengthen two-way communication with your staff and customers. Today’s customers have come to value businesses that reach them on their preferred platform, at their preferred time. WhatsApp Business API: Key Features and benefits
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